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Common Rates Questions

What do rates pay for?

Rates fund the infrastructure and services we enjoy as a community such as roads, footpaths, libraries, parks and gardens, recreation facilities, child care centres and waste disposal.

Remember that, similar to other taxes, Council rates are a tax rather than a direct fee for service, and contribute to making our municipality a clean, safe and liveable environment for everyone.

Also, read our Annual Budget to learn how we intend to spend your rates in the financial year ahead.

How is my property valued?

When and how is my property valued?

Your property is revalued every two years by an independent valuer appointed by the Valuer-General of Victoria.

Learn more about how valuation works.

What if I disagree with my valuation?

If you believe your property has been incorrectly valued, you have a right to lodge an objection within 60 days of your Rates Notice issue date.

Learn more about objecting to your property valuation.

What is the fixed charge?

The fixed charge is different for residential and non-residential classified properties and increases annually based on the consumer price index.

What is the variable charge?

The variable charge depends on the property’s classification and capital improved value (variable charge = variable rate × capital improved value).

What is capital improved value?

The capital improved value is the value of your land, buildings and any other capital improvements made to your property. The capital improved value of your property is determined by the annual valuation process conducted by the Valuer General of Victoria and is displayed on your rates notice.

What is a Supplementary Notice?

A supplementary notice is issued when there has been a change to the property which changes its value, such as construction or alteration to a building, shed or pool, etc.

The improvement may not have occurred recently, but may have happened in previous years and is only now being incorporated into the value of your property

Examples of improvements include:

  • Renovations
  • Construction of new buildings, including sheds, granny flats, or other structures.
  • Construction of pools or other recreational amenities
  • Landscaping

How do I get a refund?

To obtain a refund, please submit a rates refund application

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