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Social Media community terms and conditions

Below are Latrobe City Council’s terms and conditions for the use of our social media pages, which you can access in several ways.

Social media community terms and conditions

Latrobe City Council expects participants who enter two-way communication on our social media platforms to behave in a respectful manner and has the right to turn off the comment functionality. 

Latrobe City Council also reserves the right to hide comments, and permanently block or ban access to anyone who violates Council’s social media terms and conditions. Abusive, obscene, dishonest, exploitative or illegal behaviour will not be tolerated on Latrobe City Council’s channels. Content in breach will be hidden or removed in a timely manner, and those responsible warned or blocked.

Records will be kept detailing the content and user in breach, and actions taken.

These terms and conditions relate to all social media platforms used by Latrobe City Council. Account administrators review all postings to ensure they follow the below terms and conditions:

  • Be tolerant: Respect the opinions of others and don't take disagreements personally. Don’t harass, abuse, troll or threaten users on our page. Behave with courtesy, honesty and respect. Don’t post repeat comments continuously.
  • Keep it clean: Don’t post sexually explicit material or obscene language.
  • False information: We’ll hide or delete any information that we deem false or misleading.
  • Be respectful: We won’t tolerate any comments that denigrate a person or group based on their ethnicity, religion, gender, sexuality, or age or share personal details or make reference to Councillors, Council staff or third parties. Don’t troll or deliberately disrupt conversation.
  • Stay on topic: To make conversations easy to read for everyone, we ask that you keep your comments relevant to the content we share. This includes business or commercial advertisements or solicitation of donations. We may remove comments that are off topic. If you wish to raise a different matter with us, you can contact Customer Service on 1300 367 700 or message us directly.
  • Make it legal: We’ll immediately remove any comments we believe could be defamatory, incite violence or lawlessness, or encourage others to do so, including violation of Copyright laws.
  • Respect the privacy of others: Don’t post personal information of yourself or others such as addresses, email addresses or phone numbers anywhere on this page, or share other people’s full names without their consent. If you need to provide your address or phone number, please do so via direct message. This includes posting photos without the permission of the photographer or people in them, and information that could compromise Councillor or Latrobe City Council staff safety, including their personal details. Doing so could be a breach of privacy related legislation. View our privacy policy online here.
  • Spam ban: We’ll ban spammers immediately.

We look forward to answering your questions and providing you with the latest Council news.

Please note: customer enquiries posted on the Latrobe City Council pages or submitted via direct message are responded to in a timely manner. If your query is urgent, please contact our Customer Service team on 1300 367 700.

Latrobe City Council’s Social media community terms and conditions are a subset of Latrobe City Council’s Social media policy

Legal Disclaimer 

Before using or relying on any information, users should always check it is current.

Opinions expressed are those of the contributor only, and do not represent the official views of Latrobe City Council. Council accepts no liability for the content, and disclaims all responsibility for any loss or damage which may arise from the information or use of the information contained on its social media sites.

Links to external websites and other social media sites are provided as a convenience to users. Such sites and associated content are not under the control of Latrobe City Council. The inclusion of any link does not imply endorsement of that website, service or social media site by Latrobe City Council. Council is not responsible for the reliability or security of links, any content accessed via those links (including but not limited to the accuracy, relevancy or quality of information) or for any loss, damage or inconvenience arising from their use.

Latrobe City Council may at its absolute discretion and without prior notice permanently remove unsuitable content from its social media sites and accepts no liability for any loss or damage caused by, or in connection with, such removal.

Latrobe City Council reserves the right to remove any content/comments it deems abusive or offensive from its pages.

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