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Community Satisfaction Survey Results Received

Media Release

Latrobe City Council has received its Local Government Community Satisfaction Survey results with overall performance scoring 59 out of 100, which is on-par with the state-wide average and regional centre’s average. 

Council performed significantly higher than the state-wide average in the areas of arts centres and libraries (79); sealed local roads (57) and recreational facilities (74). 

Areas of improvement included parking facilities and the appearance of public areas. 

The Community Satisfaction Survey was conducted by the Victorian Government’s provider JWS Research. The survey sample involved 400 residents with a demographic profile that matched the local community.  

Latrobe City Council Mayor Cr Kellie O’Callaghan said the survey results provided useful feedback for Council to understand what levels of service the community are happy with and areas to work on. 

“Council would like to thank our residents who took the time to complete the Community Satisfaction Survey as the results are extremely valuable. We are proud to see our cultural facilities, libraries, local roads and recreational facilities scoring highly. Significant investment has been made in this space with the development of the Gippsland Performing Arts Centre, Gippsland Regional Aquatic Centre and expansion of the Gippsland Regional Indoor Sports Stadium. 

“Council will reflect on the areas for improvement including parking facilities and the appearance of public areas. Several projects, that address some of these areas, are currently underway including the Regional Car Parks Fund in partnership with the Victorian Government, and our City Presentation Maintenance Survey that will guide service planning,” said Cr O’Callaghan. 

A summary of the 2022 Community Satisfaction Results is available at  

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