• Inspect and provide advice with respect to vehicle crossing enquiries within 5 working days.
• Inspect and approve or advise on vehicle crossing pre-pours within 2 working days of booking.
• Process asset protection permit applications within 5 working days.
• Conduct final inspections for asset protection permits once Certificate of Occupancy or Certificate of Final Inspection are issued and are received by Asset Protection within 5 working days.

• Provide building file information within 10 working days.
• Respond to report and consent requests within 10 working days.
• Provide property information certificates within 5 working days. If the certificate cannot be provided within this timeframe, you will be given the expected resolution date and reason.
• Investigate complaints relating to dangerous buildings and unfenced pools/spas within 2 working days.
  Business Development
• Provide timely advice and support to local businesses regarding Council programs and opportunities.
• Respond to business enquiries within 5 working days.

For more information, refer to the Small Business Friendly Council Charter.

• Capital Works project enquiry up to 10 working days.
• Notification of planned Capital works will be mailed within 5 workings prior to work commencing.

• Acknowledge compensation claims via Echelon/Claim Managers within 5 working days.
• Investigate and review compensation claims within 10 to 12 weeks.
• Echelon may request further information from the claimant – if no response is received within 3 months, the claim may be closed.
• Review decisions (if applicable) within 6 weeks.
   

• Removal of dumped rubbish on Council land within 10 working days.
• If an investigation is required, removal may take longer, and you will be advised of the expected timeframe.

• Assess permits to burn within 10 working days.
• Inspect properties with extreme risk fire hazards within 10 working days during fire danger periods.
• Inspect for long grass requests during fire danger periods within 15 working days.
  Events
• Process community event permit applications and notify applicants of approval or requirements within 5 working days of receiving all necessary information.

• On-time preschool enrolment registrations will receive a placement outcome within 60 days.
• Late enrolments will be advised of a placement outcome within 10 working days.
• Freedom of Information (FOI)
• Acknowledge or request clarification or fee payment (if a FOI request is not valid) within 21 days of receiving the application.
• Make a decision on a FOI request within 30 days of receiving a valid application.
• If third-party consultation is required, an additional 15 days may be added.

• Provide clear information and guidelines about available Council grants and eligibility criteria.
• Acknowledge receipt of grant applications within 1 working day.
• Community Grants – Notify applicants of outcomes within 90 working days of the closing date.
• Community Essentials Quick Response Grant – Notify applicants of outcomes within 60 working days of the closing date.
• Detailed information on community grants is also available on Council’s website: latrobe.vic.gov.au/CommunityGrants
• For all other grants, please refer to the managing team for expected timeframes.

• Offensive graffiti on Council-owned property will be removed, where practicable, within 1 business day.
• Non-offensive graffiti on Council-owned property will be removed within 10 working days.

• Investigate public health nuisances that do not pose an immediate risk within 2 working days.
• Collect discarded syringes on Council land within 1 working day during daylight hours, where it is safe to do so.
• Investigate dumped asbestos within 1 working day.
• Investigate gastroenteritis outbreak (two or more people with the same illness) notifications on the same day.
• Investigate food poisoning notifications on the same day.

• Initiate investigation into complaints of dog attacks within 4 hours of receiving report (depending on severity).
• Collect contained or secured animals on the same day of notification.
• Local Laws – Compliance
• Investigate unregistered or abandoned vehicles on public land within 3 working days of receiving a request.
• Investigate parking-related concerns within 3 working days of receiving a request.
• Conduct internal reviews of infringements within 90 days of receiving a request.
• Investigate and respond to long grass complaints within 5 working days (outside of the fire danger period).

• We will undertake initial assessments and request any required further information on your standard planning permit application within 28 calendar days of formal lodgement.
• We will undertake initial assessments and request any required further information on your VicSmart planning permit application within 5 business days of formal lodgement.
• We will issue referrals to statutory referral authorities within 7 days of formal lodgement of your planning permit application.
• We will refer subdivision applications for certification to external referral authorities within 7 days of formal lodgement.

• Process of application of farm rates within 25 working days.
• Process standard Land Information Certificates within 5 working days.
   

• Grass mowing requests will be acknowledged within 5 working days and will be provide with next schedule cut.
• Investigate routine tree maintenance requests within 10 working days.
• In a major event in accordance with emergency management procedure and prioritised based on urgency. 

• Replace missing or unrepairable bins within 10 working days.
• Collect missed bin collections due to driver error within 2 working days, if reported within the first 24 hours of being missed.