Understanding your experience with Latrobe City Council is important to us and will help us improve. One way of doing this is knowing when we have not met your expectations.
Make a complaint
In Person
If you need help to make a complaint, our staff will can help or you can call us on 1300 367 700.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au)
| If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by: | |
| Step 1: Contact us through your preferred NRS call channel detailed on: | NRS call numbers and links. |
| Step 2: Provide the NRS with our phone number: | 1300 367 700 |
| For more information visit: | About the National Relay Service |
In writing
Send your complaint to:
- Latrobe City Council PO Box 264 Morwell Vic 3840
- latrobe@latrobe.vic.gov.au
- fax your written complaint to (03) 5128 5672
Online
By submitting online form:
Child Safety
Council acknowledge that children make up almost a quarter of Latrobe City's population and use a variety of Council services, facilities and spaces. Children have the same rights to raise concerns and make complaints. Complaints received from children will be treated seriously and in accordance with this Procedure, however Council recognises that adaptions to the complaints handling process may be required to support children, young people and other vulnerable community members to encourage and assist them to raise their concerns easily and safely. Child friendly resources and tools will be made available throughout Council services to support complaints raised by children and young people.
More information about children’s safety and rights can be found on Council’s Child Safety in Latrobe webpage.
Refer your complaint to an external agency
At any time, you may refer your complaint to an external agency, although an external agency may ask you to try to resolve your complaint with Council first.
The Victorian Ombudsman is an independent body established to provide a fair hearing of complaints. Phone the Victorian Ombudsman on 9613 6222 or email ombudvic@ombudsman.vic.gov.au
There are other complaint resolution bodies to refer your complaint to.