Government Services Tech Help

Setting up a MyGov account

1. Search ‘myGov’ on your internet browser and choose ‘Create a myGov account’ (on the right hand side of the screen.
2. Agree to the terms of use
3. Enter your email address
4. Enter the code sent to your email address
5. Enter your mobile number
6. Enter the code sent to your mobile number
7. Create a password
8. Select three secret questions to keep your account secure
9. Your account is now created and ready to use

For a video tutorial and more information, visit: https://www.servicesaustralia.gov.au/individuals/online-help/create-mygov-account

1. Log in to your myGov account
2. Scroll down to ‘your services’ and click the + icon to link your first service. If you have already linked a service, go to step 3. Your name must match the previously linked service
3. Select Medicare
4. Agree to the terms of use
5. Have your Medicare card ready. Select ‘I’m listed on a Medicare card’. You can use a linking code but this must be received over the phone or at a service centre
6. Enter your Medicare card number without gaps
7. Enter the number against your name on the card
8. Enter your name and address details
9. Answer the questions to prove your identity.
10. Select Next. Your Medicare account is now linked to your myGov.

For a video tutorial and more information, visit: https://www.servicesaustralia.gov.au/individuals/online-help/medicare/link-medicare-mygov-your-medicare-card

1. Log in to your myGov account
2. Select Medicare under ‘Services’
3. Click on ‘View Proof’ in the ‘Proof of Vaccinations’ icon
4. Click ‘View History’
5. Click ‘View COVID-19 digital certificate’ to see/download/store a PDF version

Please note that your full certificate will only be available once you have had your second vaccination.For a video tutorial and more information, visit: https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/how-get-proof

1. Visit the Apple Store (for iPhones/Apple devices) or the Play Store (for Android) and download Express Plus Medicare
2. Open the App
3. Select Sign in
4. Read and accept the terms of use
5. Enter your myGov log in details
6. Create or use your myGov PIN

For more information, visit: https://www.servicesaustralia.gov.au/individuals/services/medicare/express-plus-medicare-mobile-app/how-download-and-set-app

If you do not have access to an online platform to download or link your certificate, you can ask their vaccination provider to print a certificate. Alternatively, contact the Australian Immunisation Register on 1800 653 809 Monday to Friday 8am to 5pm.

Download the Service Victoria app from either the Apple store of the Play Store. You do not need an account.

1. Open the App and tap ‘immunisation history’
2. Tap ‘share certificate’
3. Tap ‘share with Service Victoria’
4. Read and accept the terms and conditions
5. Tap ‘add certificate’
6. Your digital COVID-19 Vaccination Certificate is now linked to your Service Victoria app

1. Make sure your app is updated
2. Open the App and tap ‘add certificate via myGov’
3. Log in to your myGov account
4. Scroll to proof of COVID vaccination
5. Tap ‘go to Medicare’
6. Tap ‘share with check-in app’
7. Select Service Victoria
8. Read and accept the terms and conditions
9. Tap ‘add certificate’
10. Your digital COVID-19 Vaccination Certificate is now linked stored in your Service Victoria check-in app

PATRON VACCINE BOOKING INFORMATION

You can book at different types of clinic: state hub, GP (yours or another), pharmacy or pop-up clinic (if they’re operating). You can travel to clinics outside of your local area (check any restrictions before booking).

State 

Locations can be found at: Vaccination centres | Coronavirus Victoria

GP or Pharmacy

Use HotDoc or phone your preferred clinic direct:

https://covid-vaccine.healthdirect.gov.au/

https://www.hotdoc.com.au/

Notes

Some booking platforms require an account set-up that may need an email address. For help linking services see our flyer ‘Government Services Tech Help’

If you have concerns about having the vaccine, you should ask your GP.

• People aged 18 years and older can receive AstraZeneca.
• Pfizer and Moderna is preferred over AstraZeneca in people aged under 60 years.
• AstraZeneca can be used in adults aged under 60 years if Pfizer or Moderna is not available, and if the person has made an informed decision based on an understanding of the risks and benefits.
• In outbreak settings, adults under 60 years of age should strongly consider AstraZeneca if they are unable to access Pfizer or Moderna vaccine.
• People aged 12 years and older can receive Pfizer or Moderna vaccine.
• Two doses are required for full immunisation
• A full immunisation certificate is available after your second dose. Your immunisation record is updated after your first dose.

More information is available from www.health.gov.au or your GP.

Form Drop

We know social restrictions make it hard for people without a reliable computer, device or internet connection to submit Council forms. To help with this, you can now submit our forms through the After Hours Book Return chute at any library branch, when you are out doing your essential business.

• Ensure your form is in an envelope or securely fastened
• Do not include payments by cash or cheque, or confidential or private original documents
• Payments can be made via the contact centre on 1300 367 700

Library staff will not be able to follow up any errors or missed information

• Digital resources are available 24/7 including eBooks, eAudiobooks, movie streaming, Kids Zone activities, research databases and skills improvement.

Book return chute, via one of our Latrobe City Libraries.