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Latrobe City Services Update

Latrobe City Council would like to reassure the community that all essential council services are continuing. This assurance follows the state-wide implementation of a Stage 1 shutdown of non-essential activity aimed at slowing the spread of COVID-19 (Coronavirus).

Since Premier Daniel Andrews announced the shut-down, of “non-essential” activities effective from midday Monday 23 March 2020, Council has been working hard to ensure all appropriate measures are enacted.  

Essential services which will continue to be delivered are:

  • Waste collection including transfer stations,
  • Meals on Wheels (through service support provision),
  • Childcare, Maternal and Child health,
  • Immunisation,
  • Home Care services (at a reduced capacity),
  • Animal pound; and
  • Response to critical infrastructure and maintenance requirements.

Council has a critical role to play in supporting our most vulnerable community members and has adopted a Business Continuity Plan to ensure minimal impact to its vital services.

Our customer service team has been assisting the community in person, over the phone and online as we transition to changes in our service delivery. They will continue to do so, however face to face contact ceased at the close of business yesterday, Tuesday 24 March 2020.

In past days we have established a working-from-home model for the majority of office based staff in accordance with the Premier’s announcement.  While this means many of our staff will not be present in our council buildings for a period of time, this model will allow us to continue to service the community as best we can. The health and wellbeing of the community and our staff remain our key priority during this time.

Latrobe City Council receives regular updates from the State Government’s Department of Health and Human Services (DHHS) regarding public health issues and will respond as required or directed by health authorities or Federal and State governments. 

Due to the rapidly evolving environment, our business operations may change at any time.  We remain committed to not only servicing the community, but ensuring that our staff, ratepayers, residents and the broader community are updated of any changes to our operations in a timely manner.

The events of COVID-19 (Coronavirus) are unprecedented. We would like to acknowledge and thank everyone for their patience and understanding as we work with you, and for you, to ensure the health and safety of all.

Reliable and timely information and advice about COVID-19 (Coronavirus) can be found at www.dhhs.vic.gov.au/coronavirus

A designated COVID-19 (Coronavirus) section on Council’s website is also regularly updated with information relating to service delivery and changes. Find out more at: Novel Coronavirus (COVID-19) Information

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