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COVID-19 Business Concierge & Hospitality Support Program


The Covid 19 Business Concierge & Hospitality Program was introduced by the State Government to support businesses in Victoria to better understand the current Covid safe requirements as set by the Victorian Chief Health Officer.  Latrobe City Council has employed three Covid Business Support Officers to support businesses with one on one visits to outline business responsibilities and legal requirements in relation to Covid 19.  Officers will soon be in contact with business owners to arrange a suitable time to meet with them.    

These visits by our officers are to assist you to operate within the current guidelines to help you keep your doors open. 

These visits will be conducted by our Business Support Officers:

  • Fiona Peatey
  • Candice Albert
  • Shaun Lennard

For any further information and registering any concerns  – please contact Latrobe City Council Health Services 1300 367 700

Our Business Support Officers will outline the following key areas:

  • Covid Safe Plans – ensuring that plans are up to date and onsite and being followed;
  • Face masks – ensuring face masks are being worn currently at all times by staff and patrons;
  • Density Limits – number of patrons allowed both inside and outside.
  • Checking in process -  to ensure that patrons are checking in and are being encouraged to check in by staff;
  • Cleaning and sanitising;
  • Staff understanding of requirements;
  • Hand sanitiser available;
  • Adequate signage – social distancing, checking in, hygiene.
  • Open discussion regarding any questions you may have.

There are a number of resources available to assist you in developing your Covid Safe Plans and signage for display downloadable from

Additional Resources:


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