Accounts Receivable

Our commitment is to provide a prompt service delivery. We provide the following information for our customers, to assist and ensure prompt payment.

Don't leave it until your account becomes unmanageable. All overdue accounts may attract a penalty interest charge, currently set at 11% per annum. Call our friendly Accounts Receivable Team to help you arrange a payment plan.

To ensure a prompt response to your queries, when making enquires, always quote your Debtor Number. Your Debtor Number can be found on the top right hand corner of your statement.

If your details have changed please complete the 'Change of details' form to notify our Accounts team.

We offer the following methods of payment:

BPAY

Phone your participating Bank, Credit Union or Building Society or visit their website to make this payment directly from your cheque, savings or credit card account.

Debtor Biller Code is 221572

Please ensure that you use the appropriate biller code.

Cash Payments

Can be made at any of our three service centres. Hours for payment are 8.30am to 5.15pm Monday to Friday at any one of the following locations:

Albert Street Moe
Commercial Road Morwell
Kay Street Traralgon

Credit Card

We accept most major credit cards at all three of our service centres, childcare and indoor recreational facilities.

Direct Debit

Complete an authority form below or at any of our three service centres. Please ensure that you read the Client Service Agreement.

Any changes or cancellation of your Direct Debit is required, in writing, 10 working days before. Change and cancellation forms are also available below or from any of our three service centres.

Direct Debit New Debtor form (PDF, 31KB)
Direct Debit Change details form (PDF, 33KB)
Direct Debit Cancellation form (PDF, 30KB)
Direct Debit Agreement (PDF, 42KB)

Telephone

You can phone from anywhere in Australia, at anytime, on 13 18 16 (mobile phone calls are charged at mobile phone rates).

Internet Payments

Use your credit card or register to make payments using a debit account from any bank, building society or credit union.

Make your internet payment now.

Australia Post

Take your Statement / Invoice, with barcoding, and pay at any Australia Post Branch. You can pay by cash, cheque, creditcard or EFTPOS.

Mail

Make cheques payable to LATROBE CITY COUNCIL crossed 'Not Negotiable'. Mail the cheque and remittance advice to Latrobe City Council, P O Box 264 Morwell 3840.

Child Care Centres

Payment for Child Care Centre fees can only be made at the relevant Child Care Centre during normal business hours of the centre. EFTPOS and cheque payments only. No cash can be accepted.